1. You can check on the server status to see if there is a server issue causing an outage. 

Click on the link below to get a live status report on RedRiverHost servers.

https://status.redriverhost.com


2. If the servers appear to be online, you may have been temporarily blocked by the firewall. 

You can unblock your IP address by following the instructions located here:

Unblock my IP


3. Still having issues? Feel free to reach out and we can help to get you back online.

Unable to access you website or email? Our servers utilize firewalls to help secure your account from unauthorized access. However, in some instances, such as too many failed password attempts; your IP address may be temporarily added to the block list.

You can remove your IP from the block list by following these steps:


1. Login to your account at https://my.redriverhost.com

2. After logging in, click on the Support menu option.

3. Choose Unblock IP

4. That's it. The IP associated with your computer is now unblocked from the RedRiverHost firewall. You can now attempt to access your website or email. If you still have trouble feel free to contact us.

You must be be logged into your RedRiverHost account. You can login by visiting: http://my.redriverhost.com and clicking Login.

From your user dashboard, click on “Packages”, and then the “Package list”option

From your package list, look for the web hosting package for your account, then look for the Actions category and click the “gear” sign which indicates settings or options.

Click "Log in to cPanel"


From the webmail interface you can completely manage your entire E-mail account.

  • Check your E-mail from any location
  • Reset your E-mail password
  • Set up E-mail forwarding
  • Set up an E-mail autoresponder (Out of Office mode)

To get started, log into webmail by visiting:

https://server.redriverhost.com/webmail

Or by visiting: www.yourdomain.com/webmail

Secure SSL settings are highly recommended

Username:Use your full e-mail address
Password:Use your assigned password.
Incoming Server:server.redriverhost.com

IMAP Port: 993

Use the following type of encrypted connection: SSL

Outgoing Server:server.redriverhost.com

SMTP Port: 465

Use the following type of encrypted connection: SSL

Authentication is required for IMAP and SMTP.


You can check your email, reset your password and even set up email forwarding from the webmail interface.

To get started, log into webmail by visiting:

https://server.redriverhost.com/webmail

Have trouble remembering your email password?

Follow these simple steps to get your email back online.

1. Visit the webmail interface

You can find the webmail interface by clicking the link below

https://server.redriverhost.com/webmail

2. At the webmail interface click Reset Password

3. At the Reset Password screen, enter the primary username on the account. 

This username is the primary username for your account and can be found in the account management section of this website.

To get started creating your email address, you must be be logged into your RedRiverHost account. You can login by visiting: http://my.redriverhost.com and clicking Login.

From your user dashboard, click on “Packages”, and then the “Package list”option

From your package list, look for the web hosting service package for the account you would like to create an email address, then look for the Actions category and click the “gear” sign which indicates settings or options.

Click "Log in to cPanel"

You will be automatically directed to a new tab, where your cPanel profile is set up.

Scroll the page down to where you have the “email” option. If it does not automatically show the options, there will be a ( + ) on the right end of its line click on it, the options will drop down. 

Click on “Email account

Here, you will be able to create and manage email accounts related your created domain. Insert the name of an account you want set up. E.g example@yourdomain.com

Choose password: you will input your password choice here.

As an admin, you can also manage password type (or strength) by choosing the length or character you would like included in password creation options

When this is done, re-enter the inputted password.

Choose a mailbox quota of your choice. You can choose to set up a send an automated welcome message. It is advisable.

Click on “Create account”.


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